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All of our programs was fully tested prior to publishing.
But if you have detected an error, please inform us . We with thanks receive wishes
on improvement of functionality of programs and user interface. If you
have such sentences, we shall find out about them.
About Support
Before you contact us, be sure to answer the following:
Look over what you are doing again and be sure you didn't miss a step
or are doing something wrong. We can all be a bit inattentive at times.
If that doesn't work, take a look at our help file and FAQ , it may already
contain the answer to your question. Many people have "How To" questions,
which can be already found there.
Contact our support service
If you don't find your answer there, visit our Updates page. You will find the
newest version of our product there. If a serious bug has been found in
our program and the new version is not ready yet, we will be happy to
do a "hot fix" for it. If you still have a problem, contact technical support .
When Contacting Technical Support
In order to serve you properly, please have the following
information available when you contact our support team.
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Name, Company, Contact information.
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Product serial number or your order number to verify support eligibility.
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Product name, version and subversion.
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Operating system, Network system.
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A detailed description of the problem. You
should be able to help us reproduce the problem if necessary.
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