Support

All of our programs was fully tested prior to publishing. But if you have detected an error, please inform us. We are grateful for your suggestions about any improvements of our programs and user interfaces.

About Support
Before you contact us, be sure to read the following:
Look over what you are doing again and be sure you didn't miss a step or are doing something incorrectly. Take a look at our help file and FAQ. It may already contain the answer to your question. Many people have "How To" questions, which can be already found there.

Contact our support service
If you don't find your answer there, visit our Updates page or update your program using “Check for Updates” menu item. You will find the newest version of our product there. If a serious bug has been found in our program and the new version is not ready yet, we will be happy to do a "hot fix" for it. If you still have a problem, contact technical support.

When Contacting Technical Support
In order to serve you properly, please have the following information available when you contact our support team.

• Name, Company, Contact information.
• Product serial number or your order number to verify support eligibility.
• Product name, version and subversion.
• Operating system, Network system.
• A detailed description of the problem. You should be able to help us reproduce the
  problem if necessary.