Handy Software Lab Products FAQ

Problem: In some rare circumstances the software will not start but rather present this error message:

"The application failed to initialize properly (0xc0000142). Click on OK to terminate the application."

This is being caused when the "pcAnywhere host service" is running on the same computer.

Probable cause:
There is an conflict between the installed version of the "pcAnywhere host service" and the installed version of the DirectDraw component of DirectX on the computer. There is a known conflict between certain versions of the pcAnwhere host service and certain versions of the DirectDraw component of DirectX. This conflict renders the DirectDraw functionality inoperative. Any Application that uses the DirectDraw functionality in any way, may fail to load, or report other related errors.

Known affected systems:
Windows 2000 (SP4) with PcAnywhere version 8.x,9.x,10.5.1, version 10.5.2 or version 10.5.3 AND DirectX version lower than 8.0

Resolution:
There are several possible solutions, either will solve the problem
A) Upgrade to version 8 or higher of DirectX from Microsoft.
B) Upgrade to version 11.0 or higher of pcAnywhere(not allways resolves the problem).
C) Downgrade to version 10.5. of pcAnywhere. (possibly a complete reinstall is required).
D) Remove pcAnywhereand install any of reliable remote management software

What is HSLAB Force Down?