Handy Software Lab Products FAQ

Sometimes when you uninstall a program, corresponding Add/Remove entry may not be removed. This may be due to incomplete uninstall or poorly designed uninstaller itself. To manually remove the orphaned entries from Add/Remove applet, follow these steps:

• Start Regedit.exe and locate the following key:

HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Uninstall

• Backup the branch to a file.
• Locate the corresponding entry from the list and delete it
• Close Registry Editor

There are some {GUID} sub-keys under the Uninstall key. Now what?

Under Uninstall you may see some {GUIDs}. Each {GUID} represents a software product that you've installed. Under the above key, click each {GUID} entry and verify the DisplayName shown in the right-pane. Once you locate the item that you want to remove from Add/Remove Programs, backup the entry to a REG file and then delete the key. The DisplayName string the one that's displayed in the Add/Remove Programs applet for that application.