Common questions
ID #1085
Contact our support service
If you don't find your answer there, visit our Updates page. You will find the latest version of our product there.
If a serious bug has been found in our program and the new version is
not ready yet, we will be happy to do a "hot fix" for it. If you still
have a problem, contact technical support.
Because
of huge quantity of a spam and an anti-spam filters cases loss of our
messages have become frequent. Therefore we are compelled for contacts
to our users using helpdesk system.
When Contacting Technical Support
In order to serve you properly, please have the following information available when you contact our support team.
- Name, Company, Contact information.
- Product serial number or your order number to verify support eligibility.
- Product name, version and subversion.
- Operating system, Network system.
- A detailed description of the problem. You should be able to help us reproduce the
problem if necessary.
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Last update: 2007-11-02 08:02
Author: Oleg
Revision: 1.1
