Handy Software Lab Products FAQ

Where to Start

How to Perform an Emergency Shutdown in Windows 
Microsoft Knowledge Base Article: 279134 - This article describes how to shut down the Windows operating system in an emergency situation. 

Resources to Help Troubleshoot Shutdown Problems in Windows XP 
Microsoft Knowledge Base Article: 308029 - This article refers to resources that you can use to troubleshoot shutdown problems in Windows XP. After you follow the steps in each article in a section, determine if you have resolved the problem by either shutting down or restarting your computer. If you still cannot shut down or restart your computer, continue to the next section in order. Try to shut down or restart your computer at the end of each section.

Known Bugs and Issues

 Computer Does Not Shut Down Properly if Selective Suspend Is Enabled  
Microsoft Knowledge Base Article Q315664 - After you attach a USB-based input device (such as a keyboard or mouse) to your computer, your computer may no longer shut down properly. For example, your computer may stop responding (hang) after you click Turn off or Restart  

Computer Hangs During Shutdown or Displays a "Cannot Find Enough Free Resources" Error Message 
Microsoft Knowledge Base Article: 314101 - You may experience any of the following symptoms: 

"It is Now Safe to Turn Off Your Computer" Error Message When You Try to Shut Down Your Computer
Microsoft Knowledge Base Article: 810903 - When you try to shut down your Windows XP-based or Windows 2000-based computer, the computer may stop responding ("hang"), and you may receive the following message: It is now safe to turn off your computer

Stop: Ox7E Error Occurs in Kbdclass.sys When You Try to Shut Down Windows XP
Microsoft Knowledge Base Article 313050 - When you try to shut down Windows XP, you may receive the following Stop error:

Windows XP Restarts When You Try to Shut Down Your Computer 
Microsoft Knowledge Base Article: 311806 - When you shut down your Windows XP-based computer, your computer may restart instead of shutting down, and you may see a blue screen for just a moment before the computer restarts. 

Windows XP Stops Responding (Hangs) During Windows Shutdown 
Microsoft Knowledge Base Article: 307274 - When you shut down your computer, Microsoft Windows XP may stop responding (hang) while the following message is displayed: 

You Must Hold Down the Power Button to Shut Down Windows NT 4.0 in a Dual-Boot Environment with Windows XP (Q283378)
Microsoft Knowledge Base Article Q283378 - In a dual-boot environment with Windows XP and Windows NT 4.0, you cannot turn off the computer by pressing the power button once when you are prompted by Windows NT that it is safe to turn off the computer.